So far I've had really good experiences with Top Hat. We purchased our fireplace from them in 2005. We have had to replace some bearings on the blower motors over the years. Top Hat knew what I needed and was able to explain to me how to replace them. My most recent conversation was with Mark on the phone.
We had problems with a low flame and the glass sooting up and Jerry had it running like new in less than an hour. Very pleased with Top Hat and will refer them to everyone.
In November 2014 we had someone out to the house to discuss options for our house fireplace that we wanted to turn into a woodstove area. We were told there were some options, discussed them in detail, and was told we'd be receiving a quote in the mail. Never got it. I emailed the contact twice - no reply. I then called and talked to the person that was out here, TWO MONTHS later, and he gasped - saying that he forgot and a quote would be sent out via email immediately. That was a month ago and guess what never happened. So my conclusion is this company is deceitful and has zero follow-through with customers. This is horrible work ethic. I strongly recommend AGAINST giving this place your business.
We are new to this house. There are 2 fireplaces, but one is walled in. We had no idea if the fireplaces were safe. Dale came and thoroughly inspected everything. He found the walled off fireplace was unsafe to use, so no use ripping the wall open now. He also found that there were safety issues with the main fireplace, and the damper was broken. He fixed the damper, sealed minor cracks on the roof, and showed us how to deal with the remaining issue to burn safely. He also took time to tell me about what can be done to get more heat from our fireplace. Our hearth is very narrow, and they were able to sell us a fire resistant hearth mat at a decent price, which they delivered the same day. I was very happy with their service.
I recently called Top Hat as the pilot in my gas fireplace burnt out. Worried about potential gas leaks, I requested immediate service. Not only did the person I spoke with refuse to send anyone, but she refused to speak with me because I did not know the brand my fireplace was. I'm housesitting. How would I know? Shouldn't your company be able to come out and tell me? I've never dealt with anyone so rude before. How do they stay in business?
Top Hat Fireplace Chimney is a US Home Goods Store based in Fitchburg, Wisconsin. Top Hat Fireplace Chimney is located at 5117 Verona Rd, Fitchburg, WI 53711, USA.
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